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Document template · generic.it.it_service_request

IT Service Request

  • Render-verified
  • Informational
  • Version 1.0.0

IT service desk ticket recording a new service request (hardware, software, access, network or other). Aligns with ITIL 4 service-request management practice.

JSON Schema

Fields in this template

Data sent to the API is validated against the template’s JSON Schema before anything is rendered. This template defines 23 fields:

Field Required Type Description
ticket_number Required string
entity Optional object
entity.name Required string
entity.registration Optional string
requester Required object
requester.name Required string
requester.role Required string
requester.contact Required string
requester.department Optional string
requester.cost_centre Optional string
requested_on Required date
category Required enum
priority Required enum
title Required string
description Required string
business_justification Required string
requested_completion Optional date
assigned_to Optional object
assigned_to.name Required string
assigned_to.title Required string
status Required enum
resolution_summary Optional string
approvals Optional array

POST /render

Generate it

One POST /render call: send your JSON, get the finished PDF back. Or skip the JSON entirely and describe the document in plain language on chut.app.

curl 
curl -X POST https://api.papii.eu/render \
  -H "X-API-Key: YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "template": "generic.it.it_service_request",
    "data": { ... },
    "options": {"language": "en"}
  }' -o it-service-request.pdf
Generate with AI on chut.app Try in the dashboard

Frequently asked questions

What is “IT Service Request”?

IT service desk ticket recording a new service request (hardware, software, access, network or other). Aligns with ITIL 4 service-request management practice. On papii this document is available as template generic.it.it_service_request: a JSON Schema plus a deterministic PDF renderer, so the same data always produces the same document.

Can I generate a IT Service Request with AI?

Yes. chut.app — the AI back office papii powers — fills this template from a plain-language description: you describe the document in one sentence, the AI structures the data, papii validates it against the schema and renders the PDF. Developers can also call the papii API directly with structured JSON.

Is the IT Service Request template legally compliant?

This template is render-verified: its schema, sample data and PDF output are automatically tested on every release. It is published with status “ready”, meaning it has not yet been through papii’s final legal review. Where it references specific legislation, that is stated in the template description — always have a professional check documents with legal effect before relying on them.