Document template · generic.operations.service_ticket
Customer Service Ticket
- Render-verified
- Informational
- Version 1.0.0
Customer-facing service ticket capturing a request, complaint or question raised by an external customer. Distinct from generic.it.it_service_request which is an internal IT service desk ticket. Structure aligned with ITIL 4 incident management and common CRM ticketing practice; captures SLA targets, communication trail and CSAT.
JSON Schema
Fields in this template
Data sent to the API is validated against the template’s JSON Schema before anything is rendered. This template defines 18 fields:
| Field | Required | Type | Description |
|---|---|---|---|
| ticket_id | Required | string | |
| created_on | Required | string | |
| created_by | Required | string | |
| customer | Required | object | |
| category | Required | string | |
| priority | Required | enum | |
| subject | Required | string | |
| description | Required | string | |
| status | Required | enum | |
| sla | Required | object | |
| assigned_team_or_agent | Required | string | |
| communications | Required | array | |
| resolution_summary | Optional | string | |
| resolved_on | Optional | string | |
| csat_rating | Optional | object | |
| csat_rating.score | Required | integer | |
| csat_rating.scale | Optional | string | |
| csat_rating.comment | Optional | string |
POST /render
Generate it
One POST /render call: send your JSON, get the finished PDF back. Or skip the JSON entirely and describe the document in plain language on chut.app.
curl -X POST https://api.papii.eu/render \
-H "X-API-Key: YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"template": "generic.operations.service_ticket",
"data": { ... },
"options": {"language": "en"}
}' -o service-ticket.pdf Frequently asked questions
What is “Customer Service Ticket”?
Customer-facing service ticket capturing a request, complaint or question raised by an external customer. Distinct from generic.it.it_service_request which is an internal IT service desk ticket. Structure aligned with ITIL 4 incident management and common CRM ticketing practice; captures SLA targets, communication trail and CSAT. On papii this document is available as template generic.operations.service_ticket: a JSON Schema plus a deterministic PDF renderer, so the same data always produces the same document.
Can I generate a Customer Service Ticket with AI?
Yes. chut.app — the AI back office papii powers — fills this template from a plain-language description: you describe the document in one sentence, the AI structures the data, papii validates it against the schema and renders the PDF. Developers can also call the papii API directly with structured JSON.
Is the Customer Service Ticket template legally compliant?
This template is render-verified: its schema, sample data and PDF output are automatically tested on every release. It is published with status “ready”, meaning it has not yet been through papii’s final legal review. Where it references specific legislation, that is stated in the template description — always have a professional check documents with legal effect before relying on them.