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Document template · generic.customer.sla_report

SLA Report

  • Render-verified
  • Commercial
  • Version 1.0.0

Periodic service-level agreement (SLA) report issued by a vendor to a customer under a managed-services or supply contract. Lists the SLAs in scope with target/actual/status, major incidents in the period, an overall status enum, any service credits due, a prose summary, and the vendor signatory. Non-regulated commercial document; format mirrors ITIL v4 and ISO/IEC 20000-1:2018 service-reporting practice.

JSON Schema

Fields in this template

Data sent to the API is validated against the template’s JSON Schema before anything is rendered. This template defines 33 fields:

Field Required Type Description
vendor Required object
vendor.name Required string
vendor.address Required string
vendor.contact_email Required string
customer Required object
customer.name Required string
customer.account_id Required string
period Required object
period.start Required date
period.end Required date
slas Required array of object
slas[].metric_name Required string
slas[].target Required string
slas[].measurement_method Required string
slas[].actual_result Required string
slas[].status Required enum
slas[].breach_notes_optional Optional string
incidents Required array of object
incidents[].incident_id Required string
incidents[].severity Required enum
incidents[].duration_minutes Required integer
incidents[].root_cause_summary Required string
incidents[].corrective_action Required string
overall_status Required enum
service_credits_optional Optional object
service_credits_optional.amount Required number
service_credits_optional.currency Required string
service_credits_optional.calculation Required string
summary Required string
signatory Required object

+3 more fields — the full JSON Schema is available in the dashboard and via the API.

POST /render

Generate it

One POST /render call: send your JSON, get the finished PDF back. Or skip the JSON entirely and describe the document in plain language on chut.app.

curl 
curl -X POST https://api.papii.eu/render \
  -H "X-API-Key: YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "template": "generic.customer.sla_report",
    "data": { ... },
    "options": {"language": "en"}
  }' -o sla-report.pdf
Generate with AI on chut.app Try in the dashboard

Frequently asked questions

What is “SLA Report”?

Periodic service-level agreement (SLA) report issued by a vendor to a customer under a managed-services or supply contract. Lists the SLAs in scope with target/actual/status, major incidents in the period, an overall status enum, any service credits due, a prose summary, and the vendor signatory. Non-regulated commercial document; format mirrors ITIL v4 and ISO/IEC 20000-1:2018 service-reporting practice. On papii this document is available as template generic.customer.sla_report: a JSON Schema plus a deterministic PDF renderer, so the same data always produces the same document.

Can I generate a SLA Report with AI?

Yes. chut.app — the AI back office papii powers — fills this template from a plain-language description: you describe the document in one sentence, the AI structures the data, papii validates it against the schema and renders the PDF. Developers can also call the papii API directly with structured JSON.

Is the SLA Report template legally compliant?

This template is render-verified: its schema, sample data and PDF output are automatically tested on every release. It is published with status “ready”, meaning it has not yet been through papii’s final legal review. Where it references specific legislation, that is stated in the template description — always have a professional check documents with legal effect before relying on them.